Automated Fraud Alert System For E-Commerce Orders
DIGITAL PAYMENT SERVICE
At a glance
Industry
Retail
Challenge
Flagged fraudulent orders required a streamlined workflow for tagging, resolution, and analysis—enabling faster review, improved accuracy, and actionable insights to strengthen fraud detection and prevention strategies.
Success History
The automated fraud alert system improved efficiency, enhanced detection, and cut processing time by 40%. With better insights and collaboration, resolution rates rose by 25%. By combining automation and analytics, it reduced manual effort and strengthened fraud prevention, ensuring a more secure e-commerce experience.
Problem Statement:
In the high-volume world of e-commerce, ensuring the integrity of transactions is critical. Fraudulent activities not only result in financial losses but can also damage the reputation of a platform. Handling large volumes of flagged orders manually is time-consuming and prone to errors
The Challenges
Fraudulent orders flagged by the insurance company needed a systematic approach for:
1.
Fraud Detection & Tagging
Tagging them as "fraud alert" upon detection.
2.
Fraud Case Resolution
3.
Fraud Analysis & Strategy Refinement
Our Solution
To address these challenges, we implemented an automated fraud alert system that streamlines the process of managing and resolving flagged orders. The solution features automated tagging, where orders flagged by the insurance company are automatically marked as "Fraud Alert" in the POS system and queued for manual review. The resolution process is also streamlined, with approved orders being tagged as "Fraud Resolved," while genuinely fraudulent ones are labeled as "Fraud Unresolved."
A centralized tracking and reporting system logs all tagged orders and generates periodic reports to highlight resolution outcomes and trends. The overall process flow ensures that flagged orders are systematically reviewed by the operations team before being categorized appropriately, enhancing efficiency and accuracy in fraud detection and resolution.
Business Outcomes
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Revenue Recovery Increased
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ART for flagged orders dropped.